Department/School

Operations and Supply Chain Management

Date of this version

2012

Document Type

Article

Keywords

service operations, resource planning, production function, co-production

Abstract

The way in which service firms transform inputs into outputs is typically uncertain or unknown. Consequently decision makers, at best, can only make estimates of the underlying production function. The purpose of this study is offer policy recommendations to service providers and to examine experimentally the sensitivity of estimates of production functions. The primary result of this study is a foundation for modeling manpower planning decisions for co-produced services when production functions are mis-estimated and/or mis-specified.

Published in

International Journal of Production Economics