Department/School

Operations and Supply Chain Management

Date of this version

2012

Document Type

Article

Keywords

Business Process Re-engineering/Patient Focused Care, Six Sigma, Continuous Quality Improvement, Patient safety, PDCA

Abstract

Develop a business model to generate quantitative evidence of the benefits of implementing Radio Frequency Identification (RFID) technology limiting the scope to outpatient surgical processes in hospitals. Analysis showed significant estimated annual cost and time savings in carrying out patients’ surgical procedures with RFID technology implementation for the outpatient surgery processes in a hospital. This is largely due to elimination of both the non-value added activities of locating supplies and equipment and also the elimination of the “return” loop created by preventable post-operative infections. Several poka-yokes developed using RFID technology were identified to eliminate those two issues, as well as, for improving the safety of the patient and cost effectiveness of the operation to ensure the success of the outpatient surgical process. Several poka-yokes developed using RFID technology were identified for improving the safety of the patient and cost effectiveness of the operation to ensure the success of the outpatient surgical process.

Published in

International Journal Of Health Care Quality Assurance

Citation/Other Information

25(4), 291-321