Title

Achieving customer service excellence using lean pull replenishment.

Department/School

Operations and Supply Chain Management

Date of this version

2013

Document Type

Article

Keywords

Six Sigma, DMAIC, Lean Pull Replenishment, Process capability, Process improvement, Quality assurance, Telecom, Customer service, Customer service management

Published in

International Journal of Productivity and Performance Management

Citation/Other Information

62(1), 85-109. DOI 10.1108/17410401311285318