Department/School

Marketing

Date of this version

12-2013

Document Type

Working Paper

Keywords

Emerging Markets, 4A’s, Value Co-Creation, Low income consumers, market resource gap

Abstract

Success cases in emerging markets show firms that have adopted a customer-centric approach, embracing local differences and co-creating solutions with local actors. Meanwhile, failures often involve firms overlooking one of the 4A outcomes that customer’s value (acceptability, affordability, accessibility, and awareness). In this paper, we integrate diverse literatures related to the 4A’s, market separations, and value co-creation into a conceptual framework. This framework allows firms to assess the existing context so as to identify market resource gaps and provides guidelines for developing co-created market solutions, ultimately resulting in financial success and social value.

Citation/Other Information

Presented at the European Marketing Academy Annual Conference, Valencia, Spain, June 6, 2014. Short abstract published in conference proceedings.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Included in

Marketing Commons

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