Department/School
Operations and Supply Chain Management
Date of this version
2014
Document Type
Article
Keywords
Innovation, Efficiency, Process management, Manufacturing, Competitive intensity
Abstract
Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the effectiveness of process management. Results indicate that the influence of process design on efficiency and innovation performance is not dependent on competitive intensity; however, the impact of process improvement and process control on efficiency and innovation performance is in some instances moderated by competitive intensity. This is one of the few studies to empirically examine process management as three core elements. Previous studies utilized a single construct of process management or multiple manufacturing practices such as customer/supplier involvement, statistical quality control, process focus, and cross-functional teams to measure process management. Using this measurement approach demonstrates how process management can influence both efficiency and innovation.
Volume
20
Issue
2
Published in
Business Process Management Journal
Included in
Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons, Operations and Supply Chain Management Commons
Citation/Other Information
20(2), 335-358. DOI 10.1108/BPMJ-03-2013-0026