Title
Achieving customer service excellence using lean pull replenishment.
Department/School
Operations and Supply Chain Management
Date of this version
2013
Document Type
Article
Keywords
Six Sigma, DMAIC, Lean Pull Replenishment, Process capability, Process improvement, Quality assurance, Telecom, Customer service, Customer service management
Abstract
Six Sigma, DMAIC, Lean Pull Replenishment, Process capability, Process improvement, Quality assurance, Telecom, Customer service, Customer service management
Volume
62
Issue
1
Published in
International Journal of Productivity and Performance Management
COinS
Citation/Other Information
62(1), 85-109. DOI 10.1108/17410401311285318