Social Work

Date of Paper/Work


Degree Name

Master of Social Work (M.S.W.)

Type of Paper/Work

Clinical research paper


Michael Chovanec


This study addresses the issue of the lack of research in the use of client feedback tools, specifically the Outcome Ratings Scale (ORS) and Session Ratings Scale (SRS), from the perspective of the clinician. The study uses a mixed method design with Likert-scale questions as well as open-ended questions which are qualitatively analyzed. The surveys were administered through Qualtrics and an online list serve through the International Center for Clinical Excellence (ICCE). The findings echoed research in regards to their use supporting the growth of therapeutic rapport between clinician and therapist. The implication for social work practice is to use these tools as a way to offer better routine services to clients.


client feedback tools, evidence based practice

Creative Commons License

Creative Commons Attribution 3.0 License
This work is licensed under a Creative Commons Attribution 3.0 License.