Title

Characteristics of Successful and Unsuccessful Mental Health Referrals of Refugees

Department/School

Social Work

Date of this version

2016

Document Type

Article

DOI

https://doi.org/10.1007/s10488-015-0639-8

Abstract

In this community based participatory research study, we explored key characteristics of mental health referrals of refugees using stories of providers collected through an on-line survey. Ten coders sorted 60 stories of successful referrals and 34 stories of unsuccessful referrals into domains using the critical incident technique. Principal components analysis yielded categories of successful referrals that included: active care coordination, establishing trust, proactive resolution of barriers, and culturally responsive care. Unsuccessful referrals were characterized by cultural barriers, lack of care coordination, refusal to see refugees, and system and language barriers. Recommendations for training and policy are discussed.

Volume

43

Issue

4

Published in

Administration and Policy in Mental Health and Mental Health Services Research

Citation/Other Information

Shannon, P. J., Vinson, G. A., Cook, T. L., & Lennon, E. (2016). Characteristics of Successful and Unsuccessful Mental Health Referrals of Refugees. Administration and Policy in Mental Health and Mental Health Services Research, 43(4), 555-568. https://doi.org/10.1007/s10488-015-0639-8

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